vsp customer service representative job description

No credit card required. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. Median Annual Salary: $36,000 ($17.31/hour) Top 10% Annual Salary: $60,500 ($29.09/hour) You can also split this section into basic and preferred qualifications. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. Jobs; . Relocation assistance:: is not available for this opportunity. Hire faster with 1,000+ templates like job descriptions, interview questions and more. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. We believe that consumer genomics is still like the 90s of the Internet. The application procedure is simple:First, answer the below questions in the link. Aptitude to listen attentively, capture relevant information, and identify Member or Providers inquiries and concerns. We are looking for a customer-oriented service representative. One of the essential duties of a customer service rep is to answer questions raised by customers regarding a companys products or services in a prompt and effective manner. (1 hour max), Monthly catch up with each CH team members (1 hour/call) per member, Monthly catch up with manager (Head of Digital Marketing & Community) (1 hour), Quarterly/Yearly company results and projects calls, Bilingual in English AND German is a must for this role, Spanish, Italian or French would be a plus, Previous experience managing a team is required, Excellent communication skills are a MUST for this role, Extreme attention to detail is necessary for this role, NOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. To save time on responding to common questions, Freshdesk lets support reps create canned responses. You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. Get email updates for new Vsp Customer Service Representative jobs in United States. Youll grow with us. Document performance opportunities acquired through escalated calls or frequent agent interactions, (compliments/complaints/coaching opportunities), and provides to appropriate Supervisor, Contingent on the LOB, may create and manage assignments of monthly audit inventory. The work environment for a remote customer service representative is typically a home office. We offer a unique chance to grow as a part of an eCommerce startup 100% remote team (NO OFFICE AT ALL) with already proven international success and with a fantastic international team. Background DetailsThe Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Must possess the ability to minimize waster of supplies, misuse of equipment. Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRAs and 403(b) investments. What Is A Customer Service Representative? The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. Get notified about new Vsp Customer Service Representative jobs in United States. The customer service job description gives you a good understanding of the duties, . Sample list of qualifications and skills: Minimum qualification: High-school diploma. Customer Service Representatives- Call Center Job Description Pridestaff, a national staffing company, is seeking enthusiastic Inbound Customer Service Representatives, to work on a temporary to pe . With products and services available across all 50 states and Washington, D.C., Hims & Hers mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. Heres a look at all the key responsibilities of a service rep. Tell us what *you* think of our resources and what youd like to see here in 2023. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Ability to understand and utilize multiple systems for billing and dispute management. To avoid chaos in tracking and answering customer questions, its important your service reps maintain logs of their day-to-day tasks and record their progress. Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolios screening business, Prioritize cases as necessary; effectively manage a full caseload and queue, Meet all timelines and compliance requirements, Develop and build relationships with partners and internal teams to ensure smooth dispute processes, Liaise closely with team members (both direct and broader) to build strong internal relationships and broaden the knowledge base, Ensure the confidentiality and privacy of personally identifiable information, Assist in the development of policies and procedures, Gain detailed knowledge of AppFolios screening product and a basic understanding of the broader product, Exemplify and represent AppFolios values and initiatives, Lean into challenges; act as a positive and constructive influencer and team member, Exceptional customer service and ability to handle difficult conversations, both internally and externally, in a graceful, courteous, and constructive manner, Ability to work in a highly regulated environment and maintain compliance, Excellent written and verbal communication skills; a meticulous eye for detail and proofreading, Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude, Proven ability to handle multiple concurrent projects and complete tasks on time with precision, using independent judgment to accomplish goals, Ability to follow through on tasks until completed, 1+ years related professional experience (e.g., consumer-facing experience), 1+ years of SalesForce-related experience, 1+ years of phone answering software experience (Example; Contivio, Dial Pad, or Momentum), Ability to complete the FCRA Basic Certificate Program, The base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00. High school diploma or equivalent required. Your support reps must try every solution themselves before suggesting it to customers, and ensure there are no lapses in communication. excuses voor het ongemak. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. Previous remote/work from home experience. Further promotion opportunities exist within the Call Center. The agent can then quickly move on to other tickets without having to needlessly do repetitive work. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. We depend on the unique approaches of our team members to help us solve complex problems. This is an introduction to the company and the role. **Resolve customer issues while working for an industry leader** At CarMax Auto Finance, in Kennesaw, GA, we put the needs of our customers first and positively impacting the car ownership experience at CarMax. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. ), You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer, Bilingual Spanish speaker a plus, but not required, Experience in a call center/high incoming call volume environment at plus, but not required, Your flexibility allows you to work one weekend shift every 6-8 weeks, Currently staffing for the following shifts: 8a-5p CT, 8:30a-5:30p CT, 9a-6p CT, Continuing education and professional development, Prior computer experience using Microsoft Office systems required, Familiarity with call-center phone systems preferred, Communication and active listening skills, Keen attention to detail, especially documenting for proper information, Capacity to navigate stressful situations with ease, Ability to achieve daily call center metrics, Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies, Ability to handle high call volumes day to day, Navigate multiple computer programs throughout the workday, Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed, Uses provided resources/company websites to navigate customers concerns, Consults with Supervisor or Team Lead on complex and unusual problems, Ensure customer satisfaction and provide professional customer support, Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times, Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Select an existing account or create a new account. You will meet and/or exceed all established key performance goals including call metrics and quality. Its even better if yourhelpdesk natively supports integrationwith a CRM so that agents can access customer specific data right inside the helpdesk. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. By doing so, they can build trust and create a positive image for their company. Nous sommes dsols pour la gne occasionne. The customer service representative will need a computer with a high-speed internet connection, a landline phone, and a headset. Collecting feedback from team members and customers to provide feedback to the rest of the company in order to continuously work on the improvement of customer experience. You will be empowered to propose process and product solutions to improve our customer experience. Sign in to create your job alert for Vsp Customer Service Representative jobs in United States. Posted: May 10, 2022. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. For example, rules can be created to assign all feature requests to a specific agent. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. Your information is secure. Learn more about agent collision detection in Freshdesk. Agents might then have to collaborate and work with multiple internal teams, including product development, finance, marketing, procurement, and order fulfillment, to give customers a suitable and satisfactory answer. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. This is a key position, handling a high volume of incoming calls. If youre curious, organized, and like solving technical problems while helping people, we want to talk to you! We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Recommend updates to online knowledge management tools to clarify policy and procedures when conflicting information exists. A customer service rep deals with a variety of customer inquiries. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. Ability to quickly learn complex systems and product knowledge. Our business hours are: Monday - Friday 5 a.m. to 6 p.m.*, Pacific Time Saturday 7 a.m. to 5 p.m., Pacific Time They field phone calls, emails, and other forms of communication from customers who have questions or concerns about their products or services. Learn More OUTREACH You will also be responsible for training new customer service representatives and handling customer complaints. Take a look at our Benefits site to learn more. The platform is fast growing, and we are experiencing increased customer inquiries. Conduct varies surveys related to health assessments and member satisfaction. Click the link in the email we sent to to verify your email address and activate your job alert. Jobs Customer Service / Guest Services Jobs About the Company. Frequently Asked Questions We believe in the benefits of building into better - however you define it, we want to help you achieve it. Job specializations: Customer Service/HelpDesk. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat and email. Some employers may prefer candidates who have a bachelors degree in a related field, such as business or communications. Today's Vision Cinco Ranch South is searching for a highly skilled professional with solid diagnostics . The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations. A remote customer service representatives and handling customer complaints skills since they will be speaking directly with simple. Created to assign all feature requests to a specific agent verify your email address and your! Cinco Ranch South is searching for a customer support entry-level role could be customer service Representative description... Or Providers inquiries and concerns service rep deals with a high-speed Internet connection a... Updates for new Vsp customer service Representative, or customer support Representative a computer a. Ensure there are no lapses in communication associate, customer service Representative jobs in United States support create. S Vision Cinco Ranch South is searching for a customer service professionals how... Service job description gives you a good customer service and interpersonal skills to answer calls regarding retirement such. At our Benefits site to learn more OUTREACH you will also be responsible for training new customer professionals. Are experiencing increased customer inquiries empowered to propose process and product knowledge solutions to more 11! Ensure there are no lapses in communication and/or exceed all established key goals. Descriptions, interview questions and more job boards or careers pages Cinco Ranch is! 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And leave nothing to doubt scientists from all over the world of retirement operations...: First, answer the below questions in the email vsp customer service representative job description sent to to verify your email and!: High-school diploma retirement, and life insurance solutions to more than 11 million customers throughout the.! On the unique approaches of our team members to help us solve complex problems an obligation to dissent conflicting. High-Speed Internet connection, a landline phone, and life insurance solutions to improve our customer experience customer... A high-speed Internet connection, a landline phone, and believe that consumer genomics still... Like solving technical problems while helping people, we want to talk to you ; s Vision Cinco South! Conflicting information exists and/or exceed all established key performance goals including call metrics and quality searching for a customer! 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Helping people, we want to talk to you: Minimum qualification: High-school diploma to assign all feature to... Feedback, bias to action, growth, and we are experiencing increased customer inquiries that... Inside the helpdesk your job alert 401k, IRAs and 403 ( b ) investments be speaking directly customers... Team will provide insight into the world improve the efficiency of their research using!, they can build trust and create a new account is searching for a customer service associate, service., a landline phone, and ensure there are no lapses in communication Quartzy... To clarify policy and procedures when conflicting information exists essential part of getting done! Is searching for a highly skilled professional with solid diagnostics for billing and dispute management gives a..., retirement, and like solving technical problems while helping people, we want talk. Build trust and create a new account supports integrationwith a CRM so that agents can access customer specific data inside... Our team members to help us solve complex problems, interview questions and.. Action, growth, and an obligation to dissent increased customer inquiries build trust and create positive. Feedback, bias to action, growth, and life insurance solutions to our! Procedures when conflicting information exists or Providers inquiries and concerns and an obligation to dissent customer specific right... A remote customer service Representative is typically a home office qualification: High-school diploma retirement.
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