Amazon has adopted guidelines designed to implement this policy. The first was the 2008 Layoff. This self-inflicted evolution can lead to positive growth and a more forward-facing structure that is built for the future, but it can also be destructive to a corporate culture that people rely on for consistency and security. It's hard but if we weren't doing something hard, then we'd have no business. Please refer to the applicable sections of the Employee Handbook for further guidance. If you have any question about whether you can accept a gift, please check with your supervisor. We want to be able to laugh at ourselves. Thanks to the contributors to this project. To this day, Zappos is still trying to recover from these ethical challenges. Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication, Challenges the status quo or common wisdom, Is comfortable with chaos and uncertainty. Our bonds go far beyond the typical "co-worker" relationships found at most other companies. And you, me, all of us, are expected to support, grow, and protect our culture as part of the Oath of Employment with Zappos. But it's there. What can you do with your team members so that you feel both like a family and a team? Or maybe you love it. Lets be friends! By working as a team, by partnering, you are setting the stage for success! Zappos has addressed some critical challenges, handling them with agility, strength, and precision. Zappos strategy guarantees that customers will have a fulfilling experience while shopping on their online store. Check Zappos' website to see if they have updated their ethical practices policy since then. In January 2005, Zappos polled employees on what they thought the companys core values should be. It represents a collaborative effort of numerous Zapponians across the Company, and has been officially adopted by the Company. As we grow, our processes and strategies may change, but these 10 Core Values will remain the same. mariaquintana, We should always be seeking adventure and having fun exploring new possibilities. The hard part, is committing to the values once they are set. Please do not do it. How do you encourage more people to take ownership? Are you doing everything you can to promote company growth, and at the same time are you helping others understand the growth? We believe in operational excellence, and realize that there is always room for improvement in everything we do. You may be able to find the missing information at the source URL: https://www.zappos.com/c/code-of-conduct. They deliver more personal and direct involvement into programs based on the issues that Zappos employees want to support. Stakeholders stay happy due to Zappos's success. Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing callers and shoppers at every turn. If the violation or suspected violation involves any of those parties, or concerns accounting, internal controls or auditing matters you should make your report directly to the Zappos Legal Department or the Zappos Ethics Hotline at 800-348-1496 (Espaol: 800-216-1288). The culture encourages you to be the same person you are at work as you are at home. That's a bit scary, but you can take comfort in knowing that nobody else knows how to do what we're doing either. We look for both fun and humor in our daily work. Shopping tip: Zappos also offers coupons and promo codes . We believe in having a positive and optimistic (but realistic) attitude about everything we do, because we realize that this inspires others to have the same attitude. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders. You can choose to be thoughtful about your company culture. In January of 2012, Zappos database was hacked and millions of customers personal information was taken. However, if the vendor tells you to have a night out without the vendor present and submit your receipt for payment, you should decline as that arrangement is akin to a cash gift. Values Determine Stakeholder Perspectives The stakeholders at Zappos are influenced by the company's core values, which are effectively displayed in the organizations involvement with customers, community and socially responsibilities. Where laws have been violated, Zappos will cooperate fully with the appropriate authorities. At Zappos, our 10 Core Values are more than just words. http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand The best team members take ownership of issues and collaborate with other team members whenever challenges arise. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). How do you WOW the people that you have relationships with? As we continue to grow, we strive to ensure that our culture remains alive and well. Also check out this interview with Andy Orsow who's a UX Manager at Zappos. In 1999 Nick Swinmurn launched ShoeSite.com; an idea prompted after a failed attempt of trying to buy a pair of shoes in San Francisco. It combines two ethical convictions: respect for the dignity of the person and recognition of the diminished autonomy of others. Please let your supervisor know of any safety or health concerns so that they can be addressed. Examples of such behavior include derogatory comments based on racial or ethnic characteristics and unwelcome sexual advances. The first was the 2008 Layoff. Principle of Ethics Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. A strong culture means lower employee burnout and therefore, lower turnover. Zappos is not an average company. Building a culture is a special process that can't be taken lightly. Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. Whats the ROI on hugging your mom?". Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. Zappos public communications should contain full, fair, accurate, timely and understandable disclosure. We want just a touch of weirdness to make life more interesting and fun for everyone. A CUSTOMER-FOCUSED BUSINESS MODEL . Service to Zappos should never be subordinated to personal gain or advantage. This means that many things we do might be a little unconventional -- or else it wouldn't be a little weird. Zappos Insights' Christa Foley sits down to share more. Please do the right thing by not violating the trust your prior employer placed in you. All inquires or calls from the press and financial analysts should be referred to pr@zappos.com. How do you get your fellow circle members to grow professionally? Actions that may lead to you unfairly taking advantage of someone may include manipulation, concealment, abuse of privileged information, misrepresentation of material facts or any other unfair dealing practice. Zappos.com, Inc. Code of Business Conduct and Ethics As Revised May 1, 2010 Living Our Core Values In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the " Code of Conduct ") are already touched on in our Core Values and currently exist in our company culture. Zappos has chosen a distinct path to contribute to and promote Corporate Social Responsibility. They strive to eliminate any kind of cynicism and negative interactions. The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. If you find or suspect an error in any financial records you come across, you should notify your supervisor or director or Vice President of your department or business division or the Zappos Legal Department. Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. For example, no employee or consultant may ever offer, pay, promise to pay or authorize the payment of any money, gift or anything of value to any US or foreign governmental or political official, political party or any candidate for governmental or political office for the purpose of influencing or inducing such official, party or candidate to use his or its influence with a governmental or political organization to obtain or retain business for Zappos. Please bear in mind that each of us has a personal responsibility to incorporate, and to encourage our colleagues to incorporate, these principles into our work. It's important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well. However, by prioritizing customer trust and satisfaction, they are rapidly recovering. If it ever gets too easy, start looking for a tidal wave of competition to wash us away. That Confidentiality Agreement remains in effect for as long as you are employed by Zappos and after you leave. The brand is just a lagging indicator of the culture. Pursue Growth and Learning 6. You must WOW (go above and beyond what's expected) in every interaction with co-workers, vendors, customers, the community, investors with everyone. t. Falsedeveloping relationships with charities helps the employees develop strong codes of personal ethics. Your company has a culture. We had never heard of employees going out of their way to do perform sincere and heartfelt actions that show the customer how much they mean to the company. The company delivers above and beyond basic workplace needs and addresses the self-actualization needs that most individuals desire from their work experience. At Zappos, we place a lot of emphasis on our culture because we are both a team and a family. While we celebrate our individual and team successes, we are not arrogant nor do we treat others differently from how we would want to be treated. This Code of Conduct applies to all employees and consultants of Zappos.com, Inc. and its subsidiaries (Zappos), and to all officers and directors of Zappos who are also Zappos employees. t. The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. In the end, both Zappos and its customers benefitted from the merger. An Evolutionary Organization Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. While this Code of Conduct addresses a wide variety of topics, you need to use your good judgment and common sense as it cannot, and does not, address every possible situation. By decentralizing our organization, teams are empowered to work quickly and in the best interest of their customer. For example, there is nothing improper about having dinner with a vendor when the vendor is in town, even if the vendor visits regularly because there is a legitimate business purpose servedyou are developing a strong relationship with the vendor. How can you improve those relationships? A year later, at the age of 26, Tony Hsieh became the CEO. Customers were confused on why Zappos had decided to unite with Amazon, and instead of leeaving their loyal consumers wondering, they publicly expressed the situation. And, our employee holiday party. Bullets vs. cannonballs. Our ten core values are: Looking to implement Design Principles with your team or organisation? About Us. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment. Proper and prompt action must be taken to reconcile any variances. While it could also expose Zappos to liability, more importantly, it would damage our reputation. Create Fun and A Little Weirdness 4. The second ethical challenge was the merger with Amazon in 2009. Creating a strong company culture can be difficult, but it's not impossible. Is Zappos's supply chain ethical? Ethical practices rating: 5.0 - 1 rating Yes, Zappos does support ethical practices. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. Prepared, careful communication and incremental change with absolute transparency and clarity, especially toward the way people will work and be trained and paid, is imperative to maintain integrity. However, Zappos will keep some hierarchy and keep the Big Bosses who set the pay structure. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. For some people, especially those that come from bigger companies, the constant change can be somewhat unsettling at first.
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