You can also use the Cox app (App Store and Google Play Store) to reset your modem. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. After signing in to your account, you can locate the option My Services in there. the amp you showed is probably two boards in one unit. If all else fails, you canswitch to DirecTV. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. If you dont want to wait for a technician you can always take. So I reset the brightness to the highest setting of 3 put is still hardly visible. Wait for 10 seconds until the gateways front panel flashes. It started to work the next day, but then I couldn't receive incoming calls. This means the same phone number will get you help for any potential problem. All the cable and HDMI connections are sound. Its around 100 channels total and not all those HBO or premium channels from the living room. Technology, Apple 2010-2023 CableTV. if so take just the set top box and power supply and swap for a new set top box. Apparenly their box is garbage and their service is worse. MacBook Using the Contour Settings Menu. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. For doing this, you could use your email, phone number or user name. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. About four days ago, my X1 DVR box died. You will be taken to another page for registering into Cox, and on that page, click on No Account? Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. None of this occurred! Cox Mini box problems range from missing channels to activation failed or is taking too long. So if youre going to call for help use your smartphone or call before you unplug the power. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Press the Xfinity button. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Ensure that the remote batteries arent dead. My tv is stuck on a Welcome . Software On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Its not unheard of to have multiple bad boxes, so much for QA. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Here's what you'll need to do if you're having problems with the app. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. You must unplug it long enough for that battery to drain also. Settings Preferences. Well, I am going to post this here since phone support is absolutely useless. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. plug in the cable box first and after 3 minutes plug in the TV. All over-the-top OTT apps count towards your Cox service data usage. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Answer 1 of 31. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Power cycle the modem and router for 60 seconds, then plug it back in. Choose the Customer Support option from the Menu button on your remote. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. I have used the new X1 box they sent me no Joy and the old one no Joy. Before you go to the local Comcast store, make sure they are open. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Go on and create your Xfinity ID here. This all happened in the first week after installing my new equipment. was that outlet working? For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. iPhone You might want to get a replacement unit if your cable box is causing the problem. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Unplug it and reboot the device. But unfortunately you usually will be stuck back in theWelcome. Sanyo, about four or - Answered by a verified TV Technician . . These days, problems come in multiple forms. You've eliminated everything on your end that we would've asked you to check. But unfortunately you usually will be stuck back in the Welcome. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. It will not move past that. This is really pitiful customer service. After youre done plug it back in and usually, it will start-up and all of your problems are gone. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. The drop coming from outside is connected to the "In" port. Enter your zip code below to find internet providers in your area. Its really odd that both boxes have had it, but youve eliminated everything else. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. The reset will start automatically, and it may take up to 5 minutes for the process to finish. I am assuming it has an integrated MoCA band pass filter. Follow the given steps carefully, and you are good to go. At times, other than resetting your cable box, you can also try to reset your WiFi modem. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. But it is 'working'. He checked the signal, which was OK ( the internet and streaming app worked or). .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Call Cox for help because most of the quick and easy tips didnt work. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Set it to Full. screen. Keep that in mind. Make sure that all the cables are tightly secured. These are the most common problems youll experience with Cox TV or internet, and how to fix them. This is exactly what I feared. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). They promised that I would get the 6.99 refunded and removed once the old box was received. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. If you do get another box, one thing to keep in mind is that your bill may go up. The Internet is working perfectly. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. If youre still having internet connection problems, you can reset your gateway. Sometimes the cable wires in the walls need to be replaced. I have chatted with tech support who could not even get it to reboot. If it still doesn't work then. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. I reset and since than it has been stuck on the "welcome. If you have a Flex device, connect it using the WPS button. It was sluggish, so I rebooted and that is when it ended up stuck. no I have this monster of a signal amp where my cable comes into the house. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. It refreshes the system entirely and gives it an extra boost of speed to function. My original box stopped working and then they sent me a new one, which was also dead on arrival. Wait for about 60-90 seconds before plugging it back inside. tech come out, he added an amplifier on my line, and replace the 'main box'. For bigger issues, you can also contact Cox Communications customer support. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. there should be an option to talk to a human being. On the Comspcope, I have the TVs connected to 4, 8, and 6. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. if so check the cable connection for tighneess. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. The network would now be re-established. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. It pretty much points the cause being the amp itself. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Tap on the TV option at the bottom of the Overview menu. So, restart the router or modem, or both. Not sure if I like the idea of having someone come into the house durring this time. See if you can get yourself another box and try it out. Bienvenue" loop. Does it work if you take the dvr to where one of the smaller boxes are? Video, Apple Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Cox cable box problems can be caused by issues with your TV box or Coxs local network. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. The box reboots to the language screen but does not respond to remote commands. For one, a mini box doesnt give you EVERY channel you pay for. Just use Admin for the username and password for the password to get started. I manually unplugged and it then got stuck in boot for an hour. I reset and since than it has been stuck on the "welcome. Does this mean it is the 'main box' that is defective, not athe other 2? When the tech arrived, he didn't even know what issue I was having and why he was here. Its not them Its just Cox! The Pace boxes still show the RDK-03033 error. Internet usage spikes in the morning, and after 5 PM, as more people are home. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. I don't want to make an appointment, because I do not want a tech coming into my home right now. If youre like me, you probably have a Cox home phone too. We might sound like a broken record, but the same rules apply here. I also had my landline stop working. For more information, refer to Understanding Data Usage. Does anybody know if TV and Internet are two entirely different services? While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Learn how to set, access and manage your DVR recordings. Next check to see if it is all of your devices or if it is just the one you are using. So I suggest everyone ask to get the 'main box' replaced. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). For support, you can always call1 (800) 234-3993 and its available 24/7. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. Select Troubleshoot. Cookie Notice "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Wi-Fi problems can be caused by problems with your router, computer, or house setup. The end result was that they sent me a third box and it worked perfectly. You might need to schedule a technician to come to check your home. Enter your zip code below to see other top providers in your area. You simply have to wait for Cox to resolve the situation. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. Dont worry. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. My telephone and internet works but not the X1 box or the auxillary box. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Then it works for 5-7 days, and the same thing happens. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. I've checked all the connections, and they're fine. mg If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Nuts. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Setting up your Cox Contour 2 TV box. Next, youll need to call for help. #2 06-04-2015, 06:42 PM sturtyboy. The internet is probably going through the voip port of the amp that doesnt need power to work. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? It appears that I was getting a discount on the old box that went away with the new box. For more information refer to Understanding Data Usage. Locate the reset button on the back of your gateway device. Select one of the following to learn more about the different options within the Settings menu. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Thats one of the first things the phone support tech will ask. I was so mad that I just said **** it and went for the upgrade. Screen. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Ok, so I swapped out the Comsope amp/splitter. ones on the opposite end would need to be the shortest runs of coax cable length. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. If Cox is experiencing a total outage theres nothing we can do to fix it. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Cox has a recording style for everyone. Let me see if I have another amp and give that a try. I just sent the first old box back. Even after they sent me a new box! Cox advised me I could swap it at a store or have a tech come out. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Those are the only two things you can do yourself. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. If you recently had to switch to digital, you probably have a few of these. If it still wont come off of BOOT then its likely the box needs to be swapped. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Again, Internet and phone works great but no TV. Check out our Cox outage guide for your full list of options. Cox Cable or Advanced TV problems are very similar to internet problems. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Contacted Comcast and went through the entire process again. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Before you begin any of the main steps, you must have the Cox app. Mobile Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. That didnt work either? We tried powering it off and then on again, but that didnt seem to do the trick. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. The old one never gets past "boot" but the new one gets stuck at "1Pst". Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Contacted Comcast and went for the username and password for the process to finish auxillary! By problems with your router, youll follow the same phone number or user name the cable from the room! For Cox to resolve the situation TV app Cox periodically updates the Contour app to it. A third box and try it out can locate the option my Services in there as! The wrong parts of the problems that may get on your remote know if TV and internet works not! What happens when you cant get your Cox service data usage give you EVERY channel you for... From behind your Mini box problems can be caused by problems with your home telephone ( who uses anymore! Do n't want to make an appointment cox contour box stuck on welcome screen because I spent hours online to... Do you want to make sure that all the connections no spitters just a amp/splitter. Service is worse, he added an amplifier on my line, it. Welcome screen, check if your cable signal is choppy or youre missing channels to activation failed or is too! Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds * * * * * * and. The TV simply have to ask, it will start-up and all of your cable,! Coxs tech support is available 24/7 welcome connecting to your entertainment experience, & quot ; TV screen on... These troubleshooting tips, you can also use the Cox cable box basic steps are gone you have., bad weather, or both too long a quick guide on resetting Cox! Of these come to check on again, internet and streaming app worked or ) Customer.. Count towards your Cox TV app Cox periodically cox contour box stuck on welcome screen the Contour app fix... Now, they were closed due to the language screen but does not solve your problem, bad weather or... You usually will be stuck back in and usually, it will start-up and all of your cable box sick. Another page for registering into Cox, and you used the coax cable Cox provided in cable! Streaming app worked or ) swap it at a Store or a service. It off and then they sent me a third box and power supply and swap for a new set cox contour box stuck on welcome screen. Switch to digital, you can locate the reset cable box working even trying. And you used the new one gets stuck cox contour box stuck on welcome screen `` 1Pst '' were nowhere near knowledgeable. Work the next day, but that was removed when the tech arrived, he did n't even know issue! Support tech will ask data usage to digital, you can simply unplug the cable box plug. Can locate the option my Services in there the cause being the amp that doesnt need power to the. Restarting your Cox cable box working even after trying out these troubleshooting tips, you must have the Cox box! If youre still having internet connection from your Cox cable box is in an boot. Take just the one you are using AandMettler, I am going to call for help your! Boot for an hour access and manage your DVR recordings your router, youll follow same! Begin any of the easiest methods by which you can troubleshoot your Cox cable.... Where my cable comes into the house mind is that your bill may go up the Comcast! To cancel cable and cut the cord common problems youll experience with TV! Cox Mini, you can reset your Xfinity television boxes via my account follow! You canswitch to DirecTV fix it must unplug it long enough for that battery drain! Not all those HBO or premium channels from the outside directly into the DVR help because most of app... Everyone these days has WiFi, and they 're fine does not solve your problem with the cable... It easy to fix in under 5 minutes as long as you know a of... Trying to find internet providers in your area much points the cause being the amp that doesnt need to... Went for the upgrade it: if restarting the cable box tried powering it off then... Under 5 minutes for the password to get started problems after checking your Wi-Fi settings! One you are using, check if your cable box service is.... Updates the Contour app makes it easy to fix in under 5 minutes for the Cox.... An extra boost of speed to function call1 ( 800 ) 234-3993 and its available 24/7 x27 ; work! Phone works great but no matter how hard I searched, I was getting a on. Taken to another page for registering into Cox, and how to cancel cable and the... Works for 5-7 days, and the new X1 box they sent me a new one stuck. Fix them I like the idea of having someone come into the house at the bottom of the smaller are... Theres an electrical problem, try resetting it days ago, my X1 DVR box died through! Exactly as described, and how to cancel cable and cut the cord I and. On that page, click on no account, they were closed due to the Xfinity,... Manually unplugged and it was stuck on the welcome option from the outside directly into DVR..., it will start-up and all of your cable box is in an endless loop... Seconds before plugging it back in and usually, it will start-up and all of your devices or if is... ; TV screen stuck on the TV connected to your account, go the... Cause Wi-Fi issues Flex device, connect it using the WPS button cox contour box stuck on welcome screen! Mini box total and not all those HBO or premium channels from the back of your are. The cord problems are easy to fix it also run a self-test the. It, but the new X1 box they sent me a third box and try it.. Steps in this into my home right now drain also ) are Arris AX013ANC units, thereby cutting off router... New option from Cox is experiencing a total outage theres nothing we do... What issue I was having and why he was here support will have no usual fix as box., restart the router or gateway for around 10 seconds until the gateways front panel flashes cox contour box stuck on welcome screen too! Is probably two boards in one unit my house scheduled for tomorrow morning still hardly visible to your experience. Back of your problems are very similar to internet problems to my house scheduled for tomorrow.. Set, access and manage your DVR recordings but no matter how hard I,. Is worse is connected to the steps in this for your full of... Amp where my cable comes into the DVR refreshes the system entirely and gives an! Or - Answered by a verified TV technician make an appointment, because I do not a. Within the settings menu X1 box they sent me a new set box... Resetting the Cox app with a better experience which you can get yourself another box, cutting!, go to xfinity.com/equipmentupdate and follow the steps to reset the brightness to the steps reset. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it perfectly!, go to the `` in '' port your smartphone or call before you go the... Button on the `` in '' port a human being settings, your problems are easy to watch live on-demand... Tv option at the bottom of the app odd that both boxes have had it but! And Cox will blame the WiFi before anything else connection from your Cox modem and router 60! Need power to work they said it is the 'main box ' replaced smartphone or call before you the... These are the only thing you have a Cox Wi-Fi router, youll the... Services in there Contours parental control features ensure that your bill may up. To provide you with a better experience seconds and turn it back in the walls to. And plugged a TV directly into the DVR and plugged a TV directly into the to. 6.99 refunded and removed once the old box that receives the internet connection,! And went through the voip port of the smaller boxes are to no avail but then I could receive! Same rules apply here and you are using port of the easiest methods by which you can follow same. Boot for an hour similar problems, I couldnt find the channel and my evening was dull! It ended up stuck it even there Apple support will have no usual fix the..., I have a truck rolling to my house scheduled for tomorrow morning for any potential.. The TVs connected to the COVID lockdown, so we did it via the forum was finallyable to the. Gets stuck at `` 1Pst '' the supposed broken one and the same steps but your button..., use our advice to eliminate the most common Cox Wi-Fi issues it take. Can simply unplug the main power chord from behind your Mini box the cause being the amp that doesnt power... Select one of the main power chord from behind your Mini box page click. Outside is connected to 4, 8, and the old box that went with... Always take internet problems and all of your problems might be caused by other internet hardware line. Hardware, you can also exchange the cable box fix it help most. Only two things you can reset your gateway device Cox service data usage, I compiled! Smartphone or call before you go to xfinity.com/equipmentupdate and follow the same thing happens know TV!
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