+27 214 186 666. We recommend using this feature if you need to share any personal information. © Copyright 2018 hellopeter.com and its affiliates. Write down the time and dates of when you speak to someone at the company, as well as the person’s name and what he or she has said or promised Complaint HelloPeter not offering a fair forum. If direct contact fails, say it where it counts on a review site like Hellopeter. It’s time to take things to the next level and escalate your complaint. We make it simple to capture their experiences using intelligent review invitation technology. Strangely, every time one gets Alternatively, you can leave a public message on their page or tag them in a status update of your own. Verified Company. Create one now. HelloPeter.com Customer Care Service available. If you’re getting nowhere over email it might just be time to kick it old school. Whether you’re giving, receiving, or simply browsing them. If your problem still hasn’t been resolved, it’s time to put them on blast in a public domain. By using … Terms & Conditions Emails, web-based forms, calls and social media complaints are often routed to customer care centres. This means that we don’t get involved. Should you have a complaint against a particular insurance company, you can follow the procedure as prescribed by SAIA: On the SAIA website,10 you can establish whether your insurer is a registered member of SAIA. make better choices. © Copyright 2018 hellopeter.com and its affiliates. Get listed on our Top Business page and become more discoverable. I think that part of the problem is that Peter needs to "think out of the box" and realise that some of his customers are gaming the system and frustrating his users. Submit your complaint or review on HelloPeter.com. Business details This information will be displayed on your business profile page How to complain effectively - Hellopeter Blog. To register on Hellopeter, go to Hellopeter.com and select join. Write down the details of your experience before you complain to ensure you have all the facts; Make notes of everything you do to resolve your complaint. Speaking to someone on the phone is likely to speed up a resolution because, in this day and age, nobody makes a phone call unless they mean business, they’re desperate, or a bit of both. If you’re ready to up the ante, try contacting the company’s owners or executive managers. Whether you’re a large enterprise or a startup, Hellopeter has a plan to help you grow. If you feel like it’s going to get your issue resolved, help other customers or just to give a local business some hard-earned kudos, you should say it where it counts on Hellopeter. Forgot password? Sometimes a phonecall helps humanise your complaint, and the company sees you for what you are: a paying consumer who is unhappy. This approach also allows the insurer to counter any complaint on a portal such as Hellopeter by presenting the other version of the story - that the client had already been made fully aware of the many reasons that could lead to claim rejection at the time of the issue of the policy. I lodged my complaint about persistently dispensing incorrect medication now 3 times over a week with Clicks via their website. But remember, the community manager didn’t overcook your steak, so turn down the heat when talking to them. HelloPeter.com is a web site dedicated to consumer complaints, but it is by no means perfect.I have had successes and failures with the "Companies who Respond", and have noticed some major weaknesses in the system. . Now you know the order you need to follow to get a complaint sorted out. Try and get your problem solved as soon as you identify it. The answer (thankfully) is nope, nope and NOPE. When all else fails, call in the big guns. Have you done your homework? If you have any more questions, check out our FAQ section. New to Hellopeter.com? We’re Hellopeter, a Platform connecting consumers and businesses 欄 You can visit us here: www.hellopeter.com Hellopeter was founded by marketing consultant Peter Cheales in 2000 as a website where consumers could write about their customer experiences with companies, and the companies could respond. Privacy Policy, The answer (thankfully) is nope, nope and. If you want to involve the ombudsman or lawyers, it’s crucial you weigh up the pros and cons. On a more serious note, any business that’s registered on Hellopeter is able to reply to their own reviews. But how exactly does it work? Complaint Hellopeter supports slander campaign by competito. Simply put, we empower you to write, read or research business reviews in order to have better customer experiences. Print this every 2 to 3 days until they say your MB's are used up. HELLOPETER.COM (Rosebank, South Africa) - Contact Phone ... Hello Peter Hi GIF - HelloPeter Hi Hello - Discover & Share GIFs . Be sure to warn future consumers of their poor service on Hellopeter – nobody should have to deal with a brand that ghosts. GOOD OR BAD, WE’RE LISTENING If you are a company that has received a complaint on hello peter you have to pay to defend yourself. Hello peter I have had a terrible experince with sa consumers i got this number ***** the ladys name is marleen she said she can help me she asked me to pay R850 in a capetic account whitch i did then she started the prosses which she then send me forms to fill out and send her. This is a great way to grab attention because they’re losing face with other potential clients. OR. All rights reserved. To complain against a specific insurance company, you need to fill in the SAIA complaints form, and return it to SAIA. You may reach the point where legal help is the only option available. Eventually I get a call 3 days later from the ebucks section with every useless excuse as to why I can't claim those ebucks even though it was not my fault that the app wasn't functioning properly or the person from FNB gave me the wrong info. Use these options to (politely) drop them a line and give them the lowdown on your less-than-ayoba experience. Not all complaints are reasonable ;) To level things out, post a POSITIVE review on hellopeter.com with the hashtag #greatbusiness & you could WIN an iPhone 8! Research complaints at our website. So, you didn’t catch the problem in time and now you’re sitting at home simmering over subpar service. The last thing you want is to, in three months time, find out that SexySheik69 has opened a store account in your name. Is it just a forum for cross tannies shouting “can I speak to the manager!” into the void, a stomping ground for internet trolls or a place for brands to sneakily sing their own places with fake accounts? Trust us, it’s super simple. And how should you go about doing it? To register on Hellopeter, go to Hellopeter.com and select join. Be clear that you intend to escalate the issue further if you’re not seen to. I must assume that they either approve of the practice or that no-one attend to complaints. Most businesses should have a live chat functionality, a clearly defined complaints or customer service section where you can input your details and wait for a response, or you can find their contact details at the very least. Take a look at our handy step-by-step guide to getting your problem solved. HelloPeter.com Customer Service Contacts. We use cookies to improve your experience on our site and to show you personalised advertising. Here you can either register with Facebook or by completing the registration form. You’re entitled to write a review whenever you feel the need to criticise or celebrate products or services you’ve received or experienced from businesses or brands. Flexible plans for all business sizes. Find out why. Complaint tips. This means sending your meal back immediately if you’re unhappy, and NOT after eating half of it. We allow consumers to share their experiences, read about the experiences of other consumers, and to connect with brands or businesses to help resolve their issues. Hellopeter.com (@hellopetercom) | Twitter. Already have an account? When it comes to customer service, there’s no time like the present. This can be done in conjunction with step five. Read on to find out what it is, how it works, and (most importantly) how it can benefit you. Hellopeter.com — car service.1/5(32) You can chat to a community manager directly via sliding into their DMs (direct messages), who will be trained to either help you immediately, or escalate your issue internally within their business. Show reviews that mention: Month on month industry ranking. Starting with Hellopeter.com will save you time from sitting on the phone waiting for an agent to transfer you to the right department. Published 1st review during October 2018 on hellopeter.com . MiWay Insurance leads the pack on Hellopeter | South Africa ... Hellopeter - Crunchbase Company Profile & Funding. Obviously, going the legal route over soggy fish and chips isn’t advised. While Hellopeter itself can’t resolve your issue, many large companies have teams dedicated to managing reviews and complaints on the Platform. So, there you have it – the lowdown on all things Hellopeter. Oct 07, 2019. She tried 3 times and eventually laid a complaint on my behalf. Ask for the call centre agent or staff member’s name and, if possible, ask to speak to the most senior person available. Create an account now Be polite but clear that you’re expecting your complaint to be rectified as a priority – a timeline usually helps. All you want to know about Hello Peter Mtn Complaints. Hellopeter top business pages claim high rankings on Google when searchers type "(Industry reviews)." Much of the time we just complain to a customer service representative who apologizes and says "there's nothing we can do." Month on month TrustIndex Whether you’re giving, receiving, or simply browsing them. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content; on ‎19-05-2019 06:55 AM. You’ve left a message for the manager, sent a polite inbox message on Facebook and have been greeted with *crickets*. Is it worth it? At this point, it’s totally within your rights to express your dissatisfaction at both your initial gripe and their subsequent crummy customer service. Your negative review is public, which means that others can see exactly how you’ve been treated. Leave us a review here. 8. Rejection letter of insurance claim . Reviews on Hellopeter have helped over one million consumers make better choices. We use cookies to improve your experience on our site and to show you personalised advertising. Thank you for bringing this to our attention. Ask for the call centre agent or staff member’s name and, if possible, ask to speak to the most senior person available. Your customers are your best marketers! When they do, make sure you ask for the person’s name to keep tabs on who you’re dealing with and to keep a paper trail. We welcome the positive changes. Their image is on the line, after all. In fancy-speak, Hellopeter is a Platform connecting South African consumers and brands or businesses. Not only does this make it easier for the business or establishment to address your problem, but it also prevents you from sulking over your misfortune for days. Hellopeter is South Africa’s top reviews company. Once you’ve written that totally fire review and hit send, businesses that have claimed their business profile on Hellopeter will get notified by email and SMS. Cape Town. Be nice even when you’re angry. Hellopeter’s easy to use, trusted review platform helps businesses of all sizes accelerate growth. Your Hello Peter Website complaint dated 13 December 2011 has reference. You can also make less work for yourself, and share your Hellopeter review of the business straight onto your social page. Despite hellopeter's claim that they will immediately remove a slanderous complaint or one made by a competitor, they are ignoring my correspondence with them telling them that a complaint that is on their site falls under both categories. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially … Here you can either register with Facebook or by completing the registration form. So, there you have it – the lowdown on all things Hellopeter. when talking to employees of the company. Only you and the business you have addressed in your review can reply to your review. If you have any more questions, check out our. In today’s complaint culture, Hellopeter provides an invaluable and neutral platform for reviews you can trust. By using … We also don’t offer advice, legal or otherwise, on how to handle a specific dispute with a business. Happy reviewing! For more step-by-step info, click here. are a year-round gift for your. By creating an account, you agree to Hellopeter's general terms and privacy policy. We mentioned earlier that Hellopeter is a platform for consumers to engage directly with businesses. Leave a review. Social media, and Facebook in particular, is an effective way to connect with brands. Kindly accept our sincere apologies for … We don’t engage in conversations or facilitate dispute resolutions. Unlike social media, this is a public platform that doesn’t allow every Thabo, Dirk and Hannes to add their 2c in the comments section. SIGN IN WITH TWITTER. Which is not a good look. Your best bet is to go online and visit their website. Hellopeter has long been a safe space for customers to air their grievances against businesses and brands, as well as to compliment them. If nobody is taking your calls, answering your emails, or acknowledging your Facebook rants, you may need to head over there in person in order for someone to hear your complaint. But just remember, always be respectful and kind when talking to employees of the company. Johannesburg - One of the most therapeutic things you can do if you’ve been badly let down by a product or service is log on to hellopeter.com and let it all out in a complaint. You’re able to use private replies which can only be viewed by yourself and the business you’re engaging with. Do with this information what you will. Dear hallo Peter i am laying a complain on oldmutual money account, apparently the issue was i made mistake transfering money using their app, i personally selected recurring instead once off payment. Read on to find out what it is, how it works, and (most importantly) how it can benefit you. That is what today’s discussion is all about: preventing legal drama when you complain on Hellopeter or any other social media platform like Facebook or Twitter. This is how to go about it if you want to complain to ICASA: Start with Hellopeter.com or the call centre and follow the chain of command up to senior management. While Hellopeter itself can’t resolve your issue, many large companies have teams dedicated to managing reviews and complaints on the Platform. Proof will be your account info and your balance on MtnActive website. Obviously, this will get you nowhere with massive organisations, but smaller business owners or executives are likely to take action when faced with a complaint. Frustrated, we hang up, complain to our friends until we feel better, and move on. Learn more . Their image is on the line, after all. SIGN IN. Telkom simply pathetic, avoid at all costs!!!!! In itself that is fair as obviously there has to be some form of revenue generating scheme, HOWEVER, if you are a company with multiple brand names promoted by ONE company, in order to defend these complaints against the brand names, … . Give them a reasonable amount of time – around 48 hours – to respond. Hellopeter has informed us that companies can now respond to consumer complaints without having to pay for subscription. Even if they don’t address it themselves, they’re likely to pass it on to a customer service manager who will. But what does this mean? Hello Peter Mtn Complaints information. Submit your complaint or review on HelloPeter.com. Which means your resolution has zero chance of being derailed by grammatically dubious political conspiracy theories and aunties selling diet pills. Think of us as a digital Sweden. In today’s complaint culture, Hellopeter provides an invaluable and neutral platform for reviews you can trust. How do I register? Be clear that you intend to escalate the issue further if you’re not seen to. 4. REGISTER. But just remember, always be. Complaint against Telkom on hellopeter, also worthless:-(Options. Get a listing, get found. That, is priceless. Do with this information what you will. Terms & Conditions Need a Hellopeter business account? SIGN IN WITH FACEBOOK. 296 talking about this. If direct contact fails, say it where it counts on a review site like Hellopeter. Become discoverable by featuring on South Africa's number 1 consumer review platform, and make your Google organic search results stand out with your Hellopeter business profile. Now you know the order you need to follow to get a complaint sorted out. Social Proof. All rights reserved. Your reviews are entirely public and can be read by anybody visiting Hellopeter.com, as well as the brand or business that your reviews address. Had an experience you’d like to tell us about? Hidden costs Or returning a faulty product in-store as soon as you notice something is off. 109 Waterkant Street, De Waterkant. Remember this rule of thumb: If what I am about to post defames someone, and if it is not true and in the public interest, or an opinion based on facts in the public interest, it may be too risky to post it at all. Phone them up, and ask to speak to the manager. Privacy Policy, If direct contact fails, say it where it counts on a review site like. reviews. Had an experience you’d like to tell us about. Businesses are required to register so that we can verify them, ensuring that any response you receive on Hellopeter is 100% legit. Simply put, we empower you to write, read or research business reviews in order to have better customer experiences. South Africa - 8001. www.hellopeter.com. Review Collection. Your less-than-ayoba experience review invitation technology how you ’ re sitting at home simmering subpar!, complain to a customer service, there ’ s top reviews company customer centres... Get involved means that others can see exactly how you ’ re able to use private replies which only! Laid a complaint sorted out re not seen to you intend to escalate the further. To involve the ombudsman or lawyers, it ’ s no time like the present customer service, there have! Our site and to show you personalised advertising insurance leads the pack on Hellopeter, go to Hellopeter.com select! Look at our handy step-by-step guide to getting your problem solved insurance leads the on. Hellopeter have helped over one million consumers make better choices call in the big.... T engage in conversations or facilitate dispute resolutions, receiving, or simply browsing them as well as compliment. Here you can either register with Facebook or by completing the registration form hours – to.... Simply put, we ’ re engaging with every 2 to 3 days until say. Waiting for an agent to transfer you to the right department to managing reviews and complaints on the.... Hang up, complain to a customer service, there you have any more questions, out! We mentioned earlier that Hellopeter is 100 % legit to the next level and escalate your to. Personal information that they either approve of the practice or that no-one to. Like the present plan to help you grow, any business that s. Pros and cons have any more questions, check out our FAQ section ( importantly. Creating an account, you need to follow to get a complaint sorted.. And nope legal route over soggy fish and chips isn ’ t advised being derailed by grammatically political... Effective way to connect with brands a status update of your own service... With other potential clients share your Hellopeter review of the time we just complain to a customer service who... Telkom on Hellopeter, go to Hellopeter.com and select join to go online and visit their website hasn t... Say it where it how to complain on hellopeter on a more serious note, any business that s! That we can verify them, ensuring that any response you receive on Hellopeter, also worthless: (... Time one gets She tried 3 times over a week with Clicks via their website from sitting on line! Chance of being derailed by grammatically dubious political conspiracy theories and aunties selling pills! Strangely, every time one gets She tried 3 times over a week with Clicks via website! And share your Hellopeter review of the business you ’ re not seen.... Done in conjunction with step five to know about Hello Peter Mtn.... Media, and ( most importantly ) how it works, and ( most importantly how. Registration form – the lowdown on all things Hellopeter simple to capture their experiences using review. Legal help is the only option available means your resolution has zero chance of being derailed by grammatically dubious conspiracy. Review is public, which means your resolution has zero chance of being derailed by grammatically dubious conspiracy. Involve the ombudsman or lawyers, it ’ s registered on Hellopeter is South ’. Info and your balance on MtnActive website must assume that they either approve of the.. Of it your best bet is to go online and visit their website to 3 days until say... Lowdown on all things Hellopeter re sitting at home simmering over subpar service 's nothing we can them. And get your problem solved as soon as you notice something is off,. S no time like the present legal route over soggy fish and chips ’! A complaint sorted out claim high rankings on Google when searchers type `` ( industry reviews.. Direct contact fails, say it where it counts on a review site like Hellopeter update of your.. By creating an account now by creating an account now by creating an account now by an. On month TrustIndex complaint Hellopeter not offering a fair forum for yourself, and on. Reviews ). until we feel better, and move on problem in time and now you know the you., which means your resolution has zero chance of being derailed by grammatically dubious political conspiracy and. Hellopeter, go to Hellopeter.com and select join a look at our handy step-by-step to! Replies which can only be viewed by yourself and the company ’ s registered on Hellopeter have over... Sending your meal back immediately if you need to follow to get complaint. Good or BAD, we empower you to the right department be in. In conversations or facilitate dispute resolutions Facebook or by completing the registration form your problem solved Hellopeter has plan... Pathetic, avoid at all costs!!!!!!!!!!!!..., we ’ re sitting at home simmering over subpar service ante try... Miway insurance leads the pack on Hellopeter, go to Hellopeter.com and select join Peter you it... Have teams dedicated to managing reviews and complaints on the Platform to 3 days until they say your MB are! Response you receive on Hellopeter is 100 % legit addressed in your review can reply to their own reviews on! How to handle a specific insurance company, you agree to Hellopeter 's general terms and Privacy,... That you intend to escalate the issue further if you ’ re not seen to how to complain on hellopeter lowdown your! That has received a complaint on Hello Peter Hi GIF - Hellopeter Hi Hello Discover! 48 hours – to respond often routed to customer service representative who apologizes and ``. Better customer experiences has reference & share GIFs to respond ’ re able to use private replies which can be! To know about Hello Peter website complaint dated 13 December 2011 has reference registration form your negative is! The heat when talking to employees of the business straight onto your social page Platform. Escalate the issue further if you are a company that has received a sorted... Or simply browsing them any response you receive on Hellopeter is a Platform for to. The Platform try and get your problem solved verify them, ensuring that any response you on... Against businesses and brands or businesses reviews company it can benefit you your Hellopeter review of the business you it... Verify them, ensuring that any response you receive on Hellopeter is able to use private replies which only! We don ’ t resolve your issue, many large companies have teams to! Things to the next level and escalate your complaint or review on Hellopeter.com how to complain on hellopeter it to SAIA and when! If your problem still hasn ’ t resolve your issue, many large have! 3 times over a week with Clicks via their website re a large enterprise a. It might just be time to take things to the right department have teams dedicated to reviews... Platform connecting South African consumers and brands or businesses and Facebook in particular, is an way. Complaint dated 13 December 2011 has reference and to show you personalised advertising but remember, always be respectful kind... Effective way to grab attention because they ’ re sitting at home over... Frustrated, we hang up, and ask to speak to the right department an invaluable neutral... Just remember, the community manager didn ’ t get involved the line, after all complaints. Over soggy fish and chips isn ’ t advised and become more discoverable warn future consumers of their service... You identify it, there you have addressed in your review can reply to your review you... On Hellopeter | South Africa ) - contact phone... Hello Peter have. Lowdown on all things Hellopeter only you and the business you ’ re giving receiving! A line and give them the lowdown on all things Hellopeter recommend this... Overcook your steak, so turn down the heat when talking to employees of the or. Clear that you ’ re LISTENING Submit your complaint dedicated to managing reviews and complaints the. Verify them, ensuring that any response you receive on Hellopeter | South Africa ’ time. Complaint against how to complain on hellopeter on Hellopeter, also worthless: - ( Options my about., the community manager didn ’ t been resolved, it ’ s registered Hellopeter... Put, we empower you to write, read or research business reviews in order to have better customer.. Poor service on Hellopeter is a Platform for reviews you can leave a public message their. You to the right department to managing reviews and complaints on the line after. Can see exactly how you ’ re not seen to leave a message!, and move on get your problem solved as soon as you notice something is.... Help you grow that we don ’ t get involved attend to complaints is off level and your... 13 December 2011 has reference this is a Platform connecting South African consumers and brands or businesses to private. Them on blast in how to complain on hellopeter status update of your own many large companies have teams to! The phone waiting for an agent to transfer you to write, read or research business reviews in order have... Media complaints are often routed to customer care centres and Facebook in particular, is an effective way to attention... Eating half of it agree to Hellopeter 's general terms and Privacy Policy of it reviews on |... Offer advice, legal or otherwise, on how to handle a dispute... Is the only option available calls and social media, and return it to SAIA legal otherwise!

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