The most I have every paid for Flight in Thailand on Thai was 1200 Baht . 28 days is pretty standard. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. These cookies will be stored in your browser only with your consent. The following are the compensation, concerning the Thai Airways cancellation policy, stated for tourists: The refund policy is one of the most accessible options for travelers who do not wish to use the booked reservations. Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. On Thai Airways, partial reversals are not possible. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. . We ( Airfleetrating.com ) are an online travel agency based in the USA. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. These cookies do not store any personal information. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. You should receive an email confirmation within 24 hours from . One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. It is mandatory to procure user consent prior to running these cookies on your website. The case has highlighted the lack of financial protection for those using online agents to book flights only. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. expand_more. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. A representative can then access this data. I . Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. Log in below. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. This policy rule applies to all sorts of fares. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. Moribund Airways (formerly known as Thai Airways are going no where fast. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. Then, you should inform her/him about revocation and the reason associated with it. The airline operates non-stop flights to more than 75 destinations in 35 countries. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. You can select the most convenient one as per your comfort. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. The refund processing time may vary depending on the mode of payment. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. . In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. Our flight deals will help you go on a vacation without bothering about the budget. The Thai Airways cancellation policy can be helpful in several situations. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . Therefore, it is conceivable that you do not continue your journey. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . This occurs regularly due to bad weather circumstances. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. We can't and won't accept accountability for their acts. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. I'm still waiting. Hi Guest, join in the discussion on Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. Refund just landed on the Amex. In case an air carrier delays a flight for several hours, it is likely to be revoked. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. In January the airline was carrying just 2,092 passengers per day. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. All rights reserved. You can now search for the return form on the site. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. Unfortunately, less than the 180 days promised to the OP. 1. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. All rights reserved. Part of the recovery for Thai Airways was a massive tightening of the belt, reducing their staff from 29,000 to just 14,400. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. It's more the lack of communication which irritates. expand_more. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. 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